It is rare that items arrive damaged, but it can happen. If you feel your product is defective or damaged, please contact us within 7 days of receipt of your package by emailing contact@houseofmirs.com or calling us at 1-866-646-5531 during our business ours of 10am to 6 pm Eastern, Monday to Friday. Our specialists will assess your situation, issue you a written authorization number, and guide you through the process.